Legal notices & consumer information
Growoptions provides wedding planning and venue advisory services across Australia. The following outlines terms, consumer rights under Australian law, refund and cancellation practices, and dispute resolution steps.
Registered office: 211 Brunswick Street, Fortitude Valley, QLD 4006 — ABN: 21 345 678 901
Terms of service
Services are provided under a written proposal and/or booking agreement. Key terms include scope of services, timelines, payment schedule, and supplier engagement. All proposals form part of the contract once accepted by the client.
Payments & GST
Prices quoted include GST where applicable. Invoices are payable as set out in the booking agreement. We accept bank transfer and card payments via secure processor.
Third-party vendors
We coordinate with suppliers; contracts with third parties remain between client and supplier unless otherwise specified.
Australian Consumer Law & refunds
Consumer rights are protected by the Australian Consumer Law (ACL). Where services are not delivered with due care and skill, or are not fit for purpose, remedies may apply including repair, replacement or refund depending on the circumstances.
Cancellation by client: fees apply according to the stage of engagement. Certain supplier deposits may be non-refundable. Refund assessments are made in line with the contract and ACL. We aim to be fair and transparent when resolving refund requests.
Except as provided by mandatory consumer protection laws, our liability for breach of contract or negligence is limited to direct loss up to the total fees paid for the affected services. We disclaim liability for indirect or consequential loss to the extent permitted by law.
Quotes are valid for the stated period. Changes to scope or supplier costs may result in variation requests which require client approval.
Privacy, data handling & cookies
Personal information is handled as set out in our Privacy Policy. We collect only what is necessary to provide services and to comply with legal obligations. For details about access, correction, and complaint processes, see Privacy Policy.
- Data storage within Australia where feasible
- Limited retention for administrative and legal purposes
- Secure transmission and processing
Intellectual property
All website content, designs, images, and written material are owned or licensed by Growoptions. Reproduction or reuse is permitted only with prior written consent. Clients may be granted limited rights to materials produced specifically for their event as set out in their agreement.
| ABN | 21 345 678 901 |
|---|---|
| Jurisdiction | Queensland, Australia |
| Effective date | 01 Jan 2026 |
Dispute resolution & complaints
If concerns arise, clients should first contact our team to seek an internal resolution. If unresolved, parties may pursue external avenues including the Queensland Civil and Administrative Tribunal or relevant consumer protection agencies per ACL guidance.
How to lodge a complaint
- Raise the issue with your Growoptions contact in writing.
- Allow 14 days for an initial response and proposed resolution.
- If not satisfied, request escalation to senior management.
For formal correspondence: Growoptions, 211 Brunswick Street, Fortitude Valley QLD 4006.
